| CONTENT PROVIDERS SURVEY
Follow-Up Telephone Interview Questions
Name and Title:
Who handles your copyright clearance function? What are their
What items do you consider to be in the public domain, and
why? i.e. What guidelines do you follow to determine whether
something is currently copyright-protected? May we have a
copy of those guidelines?
How do you identify copyright holders?
Do you run across situations where the document source is
ambiguous? What is your procedure in this case? Do you open
or close access?
How do you treat items with no source information on them?
What is your procedure for finding the contact information
for copyright holders? Sources you find helpful?
How do you solicit copyright clearance, and if by mail, could
you share examples of the materials in the package you send
Have you found that certain solicitation techniques produce
better results overall, or do your techniques vary somewhat
depending on what type and/or size of entity you are soliciting
How do you organize/store/track:
Contact information for Copyright Holders:
Information on whether solicited / Information on whether
Would you be willing to share a written description of your
Is there any follow-up if no response received? After how
long? What kind of follow-up?
Have you based your copyright clearance policies upon the
guidelines/requirements of your institution's legal advisors,
or have your policies and procedures developed and evolved
more internally in your department or area as the need for
Has your organization ever received any complaints or been
involved in any real or potential legal action by copyright
holders who feel there had been an infringement as a result
of material you have made available?
If their questionnaire indicated that there were areas in
which they were not satisfied, address those areas and ask:
What information/materials might be helpful to you in that
What workshops, sessions, or websites have you found helpful
in your work?
What percentage of your time would you estimate is spent
working on copyright clearance matters?
Do you know of any other organizations who are dealing with
copyrighted materials that it might be helpful for us to contact?